Privacy Policy

This Privacy Policy explains how Jazz Casino, the UK-facing version of the Jazz Casino online gambling service operated via the website casinojazz.bet, collects, uses, stores, shares, and protects your personal data. It applies to visitors to casinojazz.bet, registered players, users of any mobile or mirror versions of the site, and individuals who contact us or interact with us in any other way in connection with our casino and sportsbook services.

This Privacy Policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international standards that apply to Jazz Casino as an offshore operator licensed in Curaçao. Our practices are also intended to be consistent with the core principles of the EU GDPR and compatible foreign privacy frameworks.

By using casinojazz.bet, creating an account, or otherwise providing us with personal data, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective from 1 January 2026 and replaces previous versions applicable to Jazz Casino's UK-facing operations.

Who We Are

Data Controller. For players and visitors accessing Jazz Casino via casinojazz.bet (Jazz Casino), the data controller responsible for your personal data is:

Jazz Business Solutions B.V.
Private limited company (B.V.) incorporated under the laws of Curaçao
Licensed for online gambling under Curaçao eGaming licence no. 8048/JAZ (and related sub-licences as applicable)
Registered and regulated through Antillephone N.V., Curaçao.

The Jazz Casino and Jazz Sports brands have operated since 1994 and are owned and operated by Jazz Business Solutions B.V. While the UK-facing service is accessed via casinojazz.bet, some corporate infrastructure and policies are shared with the group's main site at jazzcasino.com. Personal data may be stored or processed in Curaçao and Costa Rica, as indicated in our corporate compliance documentation.

Contact Details and DPO

Primary contact for privacy matters (including UK GDPR requests):

Email: [email protected] (data protection and privacy enquiries)
Website contact form: via the "Contact" or "Support" section on https://casinojazz.bet
Postal contact (data protection): Data Protection Officer, Jazz Business Solutions B.V., Willemstad, Curaçao (full registered address available on request or via our licensing authority)

Data Protection Officer (DPO) / Data Protection Function. Jazz Business Solutions B.V. has appointed a data protection function (DPO or equivalent) to oversee compliance with data protection laws. You may contact the DPO using the contact details above, clearly marking your communication as "Data Protection - UK".

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with casinojazz.bet and the Jazz Casino services.

Identification and Contact Data

Account information: username, password, security questions, preferred language and time zone.
Identity data (KYC): full name, date of birth, nationality, gender (if provided), government-issued identification documents (such as passport or driving licence), cardholder verification details, and any other KYC data required under anti-money laundering rules.
Contact details: email address, telephone number, physical address, country of residence, and communication preferences.

Payment and Financial Data

Payment instruments: partial card details (masked card number, expiry date), e-wallet identifiers, bank account identifiers, and crypto wallet addresses where relevant.
Transaction data: deposits, withdrawals, bonus credits, wagers and bets settled, winnings, chargebacks, payment method use, and related financial records.
Verification documents: utility bills (dated within 3 months), bank or card statements, front and back images of payment cards (with security code obscured), and similar proof-of-funds documents.

Technical and Usage Data

Device and technical data: IP address, approximate geolocation derived from IP, device identifiers, browser type and version, operating system, language settings, mobile device information, and referring URLs.
Log data: login and logout times, session IDs, failed login attempts, security logs, and activity timestamps.
Usage and behavioural data: pages and games viewed, time spent on site, clicks and navigation paths, betting history (including stake sizes, games played, sports bets placed, odds, and outcomes), and use of bonuses or promotions.

Cookies and Similar Technologies

Cookies: small text files stored on your device, including strictly necessary, functional, analytics, and advertising cookies.
Similar technologies: web beacons, tracking pixels, tags, SDKs, and local storage used to collect information about how you use casinojazz.bet and related services.

Communications and Support Data

Customer support interactions: records of chats, emails, support tickets, and call notes.
Marketing and feedback: your marketing preferences, competition or survey responses, and feedback forms sent through casinojazz.bet or affiliated channels.
Responsible gambling data: self-exclusion status (internal only, as Jazz Casino does not participate in the UK GamStop scheme), deposit or loss limits, cooling-off periods, and information you provide about gambling-related concerns.

We may combine information collected from different sources (for example, casinojazz.bet and jazzcasino.com infrastructure) where permitted by law and consistent with this Privacy Policy.

Legal Basis for Processing

Jazz Business Solutions B.V. processes personal data in connection with casinojazz.bet under the legal bases set out in the UK GDPR, the Data Protection Act 2018, and comparable international privacy frameworks. Depending on the specific processing activity, we rely on one or more of the following legal grounds:

Performance of a Contract

To register and maintain your player account, including verifying your age and eligibility to use our services.
To provide access to casino games, sportsbook markets, promotions, and related gambling services via casinojazz.bet.
To process deposits, withdrawals, and transfers between casino and sportsbook wallets in our one-wallet system.
To provide customer support and resolve operational questions or account-related issues.

Compliance with Legal Obligations

To comply with anti-money laundering (AML) and counter-terrorist financing laws, including KYC checks and ongoing monitoring of transactions.
To comply with sanctions screening, fraud reporting, and other regulatory requirements derived from Curaçao eGaming rules and generally accepted AML standards.
To maintain accurate accounting and tax records, and to respond to lawful requests from competent authorities.

Legitimate Interests

To protect the security and integrity of casinojazz.bet, including detecting and preventing fraud, abuse of bonuses, collusion, hacking attempts, and other prohibited activities.
To monitor performance and usage in order to improve our services, user experience, and product offerings, including through analytics and A/B testing that does not unduly impact your privacy.
To enforce our Terms and Conditions, investigate disputes, collect debts, and defend our legal rights.
To send limited service-related communications and non-intrusive marketing offers to existing customers, where permitted by law and subject to your right to object at any time.

Consent

To send electronic marketing communications (email, SMS, push notifications) about offers, bonuses, and new features where required consent has been obtained under UK law.
To place non-essential analytics and advertising cookies or similar technologies on your device, in accordance with cookie consent requirements.
To process certain optional information you choose to provide (for example, participation in surveys or testimonials).

Where we rely on consent, you may withdraw it at any time by using the tools provided (such as unsubscribe links or cookie preference panels) or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Purpose of Processing

We process your personal data only for specified, explicit, and legitimate purposes. The main purposes for which Jazz Casino processes personal data in connection with casinojazz.bet include:

Service Provision and Account Management

Creating and managing your player account, including authentication, profile settings, and wallet balances across casino and sportsbook products.
Providing access to games, placing bets, settling wagers, awarding bonuses, and crediting winnings.
Delivering customer support, handling queries and complaints, and managing your interactions with our support team.

Compliance, Risk Management, and Fraud Prevention

Conducting age verification, identity verification, and ongoing KYC checks to comply with AML and other regulatory obligations applicable to an offshore casino licensed in Curaçao.
Monitoring transactions, gameplay, and account behaviour to detect and prevent fraud, money laundering, bonus abuse, account takeover, and other security risks.
Maintaining records and evidence for regulatory audits, dispute resolution, and legal claims.

Analytics, Improvement, and Personalisation

Analysing aggregated usage and performance data to improve the functionality, stability, and security of casinojazz.bet and related services.
Understanding player preferences to provide relevant content, recommend games, and tailor promotions (within the limits allowed under applicable law).
Testing new features and refining the user interface in order to enhance your overall experience.

Marketing and Promotions

Sending you promotional communications about Jazz Casino offers, bonuses, tournaments, and new services, subject to your marketing preferences and consent requirements.
Running loyalty or VIP programmes, competitions, and special campaigns aimed at eligible players.
Using cookies and similar technologies to measure the effectiveness of our marketing campaigns and to provide more relevant advertising, where permitted.

Responsible Gambling and Player Protection

Recording and enforcing self-exclusion requests, deposit or loss limits, and cooling-off periods implemented within the Jazz Casino environment.
Monitoring patterns of play to help identify potential problem gambling behaviour and offering information about support resources.
Documenting responsible gambling interactions and decisions for audit and evidence purposes.

Disclosure & Sharing

We do not sell your personal data. However, in order to operate as an offshore online gambling service for UK players, Jazz Casino may share personal data with carefully selected third parties and authorities, strictly on a need-to-know basis and subject to appropriate safeguards.

Service Providers and Business Partners

Payment and banking partners: banks, card schemes, payment gateways, e-wallet providers, and crypto processing services that handle deposits, withdrawals, and chargebacks.
Verification and compliance partners: KYC/AML service providers, identity verification and sanctions screening tools, and providers of risk-scoring and fraud-detection services.
Technical and hosting providers: companies that provide data hosting, cloud infrastructure, content delivery networks, security services, and IT support, including infrastructure located in Curaçao, Costa Rica, and other jurisdictions.
Analytics and marketing partners: analytics providers, performance tracking platforms, and advertising networks that help us measure service performance and, subject to your consent, deliver targeted or personalised advertising.

Group Companies and Affiliates

Other entities within the Jazz Casino / Jazz Sports group that support the operation of casinojazz.bet and related brands, including services hosted via jazzcasino.com and associated domains.
Affiliates and marketing partners that promote Jazz Casino in the UK and internationally, to the extent necessary to track affiliate performance and prevent misuse of promotional arrangements.

Regulators, Authorities, and Dispute Resolution

Gaming regulators and licensing authorities: primarily Antillephone N.V. and related Curaçao eGaming bodies that oversee our licence no. 8048/JAZ.
Law enforcement and public authorities: police, courts, tax authorities, and other competent authorities when required by law or where necessary to protect our rights or the rights of others.
Dispute and complaints bodies: where you escalate a gambling-related complaint through channels connected to our licence validator or other agreed dispute mechanisms, relevant data about your account and transactions may be shared with those bodies.

Corporate Transactions

In the event of a proposed or actual merger, acquisition, restructuring, or sale of assets involving Jazz Business Solutions B.V. or its brands, your personal data may be disclosed to advisors and prospective counterparties, subject to confidentiality obligations, and may be transferred as part of the completed transaction.

All third-party recipients are required to process personal data only in accordance with our instructions, applicable law, and contractual obligations (including confidentiality and security requirements).

International Transfers

Jazz Casino is an offshore operator. As a result, your personal data may be transferred to and processed in countries outside the United Kingdom and the European Economic Area (EEA), including Curaçao, Costa Rica, and other jurisdictions where our service providers or infrastructure are located. These countries may have different data protection laws and may not provide the same level of protection as UK law.

Destinations of Data Transfers

Curaçao: registration, licensing, and core gaming infrastructure operated by Jazz Business Solutions B.V. and certain service providers.
Costa Rica: operational and support offices where some customer operations and technical services are managed.
Other countries: hosting, analytics, payment, and marketing providers located in or operating through the EEA, the United States, and other jurisdictions as necessary to deliver our services.

Safeguards for International Transfers

Where personal data is transferred from the UK or EEA to a country that has not been recognised as providing an adequate level of protection, we implement appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission, together with the UK International Data Transfer Addendum where required; and/or
- Other legally recognised transfer mechanisms and supplementary measures, including encryption and strict access controls.
We do not rely solely on frameworks that are no longer recognised as providing adequate protection under EU/UK law.
We take steps to ensure that recipients in other countries protect your personal data to a level of security and confidentiality that is consistent with this Privacy Policy and applicable laws.

By using casinojazz.bet, you acknowledge that your personal data may be processed in these international locations, but your rights and protections under UK GDPR and comparable frameworks remain applicable as described in this Privacy Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our rights. Retention periods may vary depending on the type of data and the legal requirements applicable to Jazz Casino as an offshore operator.

General Retention Principles

We apply defined retention schedules for key categories of personal data, taking into account AML, gaming, tax, and limitation-period requirements.
When the relevant retention period expires or the data is no longer needed, we securely delete, anonymise, or aggregate the data, unless we must keep it longer for legal claims or regulatory purposes.

Indicative Retention Periods

Account and identification data: normally kept for the duration of your relationship with Jazz Casino and for at least 5 years after account closure, to comply with AML and regulatory record-keeping obligations.
KYC documents and verification records: typically retained for 5 - 10 years after your last transaction or account closure, reflecting AML and audit requirements.
Transaction and gameplay records: preserved for at least 7 years after the relevant transaction or event, to support accounting obligations, dispute handling, and regulatory audits.
Technical logs and security data: generally kept for 6 - 24 months from the date of collection, unless needed longer for ongoing investigations or security monitoring.
Marketing data and preferences: retained until you withdraw your consent or object to processing, or up to a defined period of inactivity (for example, 3 - 5 years) after your last interaction, whichever comes first.
Complaints and dispute files: kept for up to 6 years from the closure of the complaint or dispute, to document our handling and defend against claims.

Where we rely on your consent as the basis for processing, we will cease processing for that purpose if you withdraw consent, subject to any separate legal grounds (such as legal obligations) that require further retention.

Your Rights

For UK-based users accessing Jazz Casino via casinojazz.bet, your rights are primarily governed by the UK GDPR and the Data Protection Act 2018. Our privacy practices are also intended to align with the key principles of the EU GDPR and, where relevant, to be compatible with the rights recognised under Mexican privacy law (including the Federal Law on Protection of Personal Data Held by Private Parties), although Jazz Casino is not regulated as a Mexican operator.

Core Data Protection Rights

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of the data, together with information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data. In many cases you can update key details directly in your account profile.
Right to erasure ("right to be forgotten"): You can request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You can request that we restrict the processing of your data (for example, while we verify its accuracy or assess an objection you have raised).
Right to object: You may object at any time to processing based on our legitimate interests, including profiling and certain marketing activities. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Right to data portability: For certain data processed on the basis of consent or contract and carried out by automated means, you may request to receive your data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where processing is based on your consent (for example, for certain marketing or non-essential cookies), you can withdraw that consent at any time, without affecting prior lawful processing.
Rights related to automated decision-making: Where we use automated systems that significantly affect you (for example, risk scoring in fraud or AML contexts), you may have the right to obtain human intervention, express your point of view, and contest the decision, subject to legal and regulatory constraints.

Alignment with Mexican Privacy Principles

Under Mexican data protection law (often expressed through ARCO rights: Access, Rectification, Cancellation, and Opposition), individuals enjoy rights similar in substance to those listed above. While Jazz Casino is not established in Mexico, we aim to handle rights requests from individuals located in Mexico or interacting with casinojazz.bet in a way that is materially consistent with ARCO rights, to the extent compatible with our regulatory obligations in Curaçao and other jurisdictions.

How to Exercise Your Rights

Submit your request: Contact us via [email protected] or through the contact form on casinojazz.bet, clearly stating that your message is a "Data Protection Request" and specifying the right(s) you wish to exercise.
Provide necessary information: Include your full name, username, registered email address, country of residence, and sufficient details to identify your account and the data concerned. We may ask for additional information or KYC-style verification to confirm your identity.
Our response timeframe: We aim to respond to rights requests within 30 days of receipt. In complex cases or where multiple requests are made, this period may be extended by up to two further months, in which case we will inform you of the extension and reasons.
Cost: Rights requests are generally handled free of charge. We may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests, particularly where they are repetitive.
Outcome and recourse: We will inform you of the outcome of your request and the reasons for any refusal. If you are not satisfied, you may raise a complaint with the relevant supervisory authority (see the "Complaints & Contacts" section).

Cookies & Tracking Technologies

Jazz Casino uses cookies and similar tracking technologies on casinojazz.bet to ensure the site functions correctly, to enhance your experience, to perform analytics, and, subject to your consent, to deliver relevant advertising. Cookies may be set by us (first-party cookies) or by third-party partners (third-party cookies).

Types of Cookies We Use

Strictly necessary cookies: Essential for operating casinojazz.bet and enabling core features such as page navigation, secure login, and payment processing. These cookies are generally set in response to actions you take and cannot be switched off in our systems.
Functional cookies: Enable enhanced functionality and personalisation, such as remembering your language or region, maintaining session preferences, and saving selected settings.
Performance and analytics cookies: Help us understand how visitors use casinojazz.bet by collecting anonymous or pseudonymous statistics on pages visited, time spent on the site, technical performance, and user flows. This information is used to improve our services and user experience.
Advertising and targeting cookies: Used, with your consent where required, to deliver and measure advertising on casinojazz.bet and on third-party sites, to limit the number of times you see an ad, and to help make ads more relevant to your interests.

Session vs. Persistent Cookies

Session cookies: Temporary cookies that are deleted when you close your browser or log out. They support security and essential functionality.
Persistent cookies: Remain on your device for a defined period or until you delete them, allowing us to recognise your device on future visits and remember your preferences.

Managing Cookies and Preferences

You can manage your cookie preferences using the cookie banner or preferences tool presented when you first visit casinojazz.bet and periodically thereafter.
Most browsers allow you to block or delete cookies, or to receive warnings before cookies are stored. The "Help" function in your browser typically explains how to adjust these settings.
If you disable some or all cookies, certain features of casinojazz.bet (especially secure login and gameplay) may not function properly or may become unavailable.
You may also manage interest-based advertising preferences through industry opt-out tools where available in your region, in addition to the options we provide.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. While no system can be guaranteed to be 100% secure, Jazz Casino applies industry-appropriate security standards to data processed in connection with casinojazz.bet.

Technical Security Measures

Encryption in transit: Data transmitted between your device and casinojazz.bet is protected using modern encryption protocols (such as TLS 1.2 or higher), helping to prevent interception by third parties.
Encryption at rest: Sensitive data stored on our systems and those of key service providers is encrypted or otherwise protected using techniques designed to limit access and misuse.
Access controls: Access to production systems and personal data is restricted to authorised personnel who require it for their role, based on the principle of least privilege.
Network and application security: Use of firewalls, intrusion detection systems, anti-malware solutions, and other protective technologies to reduce security risk across our infrastructure.

Organisational and Procedural Measures

Multi-factor authentication (MFA): Use of multi-factor authentication and strong password policies for administrative and sensitive accounts.
Security audits and testing: Regular testing, vulnerability assessments, and security reviews, including testing of critical systems and interfaces supporting casinojazz.bet.
Staff training: Ongoing training and awareness programmes for employees and contractors on data protection, confidentiality, and secure handling of information.
Incident response: Documented procedures for detecting, investigating, and responding to security incidents, including notification to affected users and relevant authorities where required by law.
Third-party security: Due diligence and contractual security requirements for service providers, many of whom operate to internationally recognised standards (such as ISO/IEC 27001 or SOC 2) where applicable.

You also play an important role in keeping your data secure. We strongly recommend that you choose a strong, unique password for your account, keep it confidential, use up-to-date security software on your devices, and contact us immediately if you suspect any unauthorised access or unusual activity on your account.

Complaints & Contacts

If you have questions, concerns, or complaints about how Jazz Casino handles your personal data in connection with casinojazz.bet, or if you wish to exercise your data protection rights, you should contact us first so that we can attempt to resolve the issue.

How to Contact Us

Email (primary): [email protected] - for data protection requests and privacy-related complaints.
Support and feedback forms: accessible via the "Contact" or "Support" sections on casinojazz.bet, where you can open a ticket or submit a message.
Postal address (data protection): Data Protection Officer, Jazz Business Solutions B.V., Willemstad, Curaçao (full address available on request).

Internal Complaint Procedure

Initial contact: Submit your concern or complaint via email or web form, providing your full name, username, registered email address, and a clear description of your concern.
Acknowledgement: We aim to acknowledge receipt of your complaint within 7 days and may request additional information if needed to understand your case.
Investigation: Your complaint will be reviewed by our support, compliance, or data protection team, which may consult relevant departments (such as security or payments).
Response: We aim to provide a substantive response within 30 days of receiving all necessary information. If we need more time due to complexity, we will inform you and provide an updated timeframe.
Escalation: If you remain dissatisfied, you may request further review or escalate the matter to the relevant supervisory authority as described below.

Escalation to Supervisory Authorities

United Kingdom - Information Commissioner's Office (ICO): UK users may lodge a complaint with the ICO if they believe their data protection rights have been infringed. Further information is available at www.ico.org.uk. The ICO is the UK's independent authority set up to uphold information rights.
European Union / EEA: If you are located in the EEA, you may have the right to complain to the data protection authority in your country of residence, place of work, or place of the alleged infringement.
Mexico - INAI: Individuals in Mexico may refer to the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), which oversees enforcement of Mexican data protection law. Additional information is available at www.inai.org.mx. While Jazz Casino is not a Mexican-regulated operator, we endeavour to respond to privacy complaints from Mexican users in a manner consistent with ARCO principles, subject to our regulatory obligations elsewhere.

Please note that supervisory authorities may expect you to contact us first and allow us an opportunity to resolve your complaint before they will investigate.

Updates

We may update this Privacy Policy from time to time to reflect changes in our operations, legal or regulatory developments, or improvements to our privacy practices. The version published on casinojazz.bet will always be the current version.

Notification of Changes

Last updated: January 2026. This version consolidates and updates previous privacy notices that applied to Jazz Casino and Jazz Casino.
Where changes are material (for example, introducing new categories of personal data, new purposes, or new categories of recipients), we will provide additional notice, which may include:
- Email notifications to registered players;
- In-account messages or alerts in your player dashboard; and/or
- Prominent banners or notices on casinojazz.bet.
For significant changes, we will aim to provide at least 30 days' advance notice, unless immediate changes are required by law, regulation, or security considerations.

Your Options When the Policy Changes

Continued use of casinojazz.bet after the effective date of an updated Privacy Policy will normally indicate your acceptance of the revised terms.
If you do not agree with changes that materially affect how your data is processed, you may choose to object to certain processing (where permitted by law) or request closure of your account and cessation of further processing, subject to our need to retain certain data for legal and regulatory purposes.
We maintain records of previous versions of this Privacy Policy and can provide them upon request so that you can see how our practices have evolved over time.

If you have any questions about this Privacy Policy, Jazz Casino, or how Jazz Casino processes your personal data in connection with casinojazz.bet, please contact us using the details provided in the "Complaints & Contacts" section.