Responsible Gaming

Responsible gaming at Jazz Casino on casinojazz.bet means approaching casino and sportsbook entertainment consciously, with clear limits and an understanding of the risks. Gambling should remain a form of entertainment, not a way to solve financial problems, earn a living, or cope with stress.

Jazz Casino encourages you to set personal boundaries, monitor your play, and seek help early if gambling stops feeling fun. The operator provides tools such as limits, time-outs, and self-exclusion, as well as access to independent support services, to help you stay in control. If risk patterns are detected, the team may also reach out proactively to offer assistance and information on safer gambling options.

Important regulatory note for UK players: Jazz Casino is operated by Jazz Business Solutions B.V. under a Curaçao eGaming licence (Antillephone N.V. licence no. 8048/JAZ, with a claimed master licence 365/JAZ). It is not licensed by the UK Gambling Commission (UKGC) and does not participate in the UK GamStop scheme. This means you do not have access to UKGC dispute mechanisms or GamStop-wide self-exclusion when using casinojazz.bet. The information below is designed to help you protect yourself when choosing to play at this offshore, Non-GamStop casino.

Risk Awareness

Gambling carries financial and psychological risks, especially where there is no UKGC oversight. Understanding the early signs of loss of control is essential before using Jazz Casino on casinojazz.bet or any other offshore site.

Common warning signs of problem gambling

• Preoccupation: Frequently thinking about gambling, planning the next session, or reliving past bets even when you should be focusing on work, study, or family.
• Chasing losses: Increasing stakes or returning quickly after a loss to "win back" money, instead of accepting losses as part of gambling.
• Loss of time and sleep: Playing for much longer than planned, staying up late to gamble, or neglecting sleep and daily routines.
• Financial pressure: Borrowing money to gamble, using overdrafts or credit cards for deposits, missing bill payments, or hiding bank statements.
• Secrecy and guilt: Lying to family or friends about the amount of time or money spent on gambling, or feeling shame after sessions.
• Impact on wellbeing: Feeling anxious, irritable, or depressed when unable to gamble, or gambling to escape negative emotions.

Self-assessment: quick check of your behaviour

Consider the following statements and answer honestly "Yes" or "No". More "Yes" answers suggest you should reduce or stop gambling and seek support:

• I spend more time or money gambling on casinojazz.bet than I originally planned.
• I have tried to stop or cut down on gambling but found it difficult.
• I gamble to escape worries, stress, or unpleasant emotions.
• I have borrowed money or used funds meant for essentials (rent, bills, food) to gamble.
• My gambling has caused arguments or problems in my relationships or at work.
• I feel restless or irritable if I cannot gamble.

Regional compliance note (UK): If you have answered "Yes" to one or more of these statements, you should consider using the tools below (limits, time-out, self-exclusion) and contacting UK support services such as GamCare or Gambling Therapy for confidential advice.

Limits & Tools

Setting clear limits before you start gambling is one of the most effective ways to stay in control, especially when using an offshore, Non-GamStop platform like Jazz Casino on casinojazz.bet. The tools described below are designed to help you manage your spending and time.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to casinojazz.bet and go to your account menu (often labelled "My Account" or your username).
2. Open Responsible Gaming: Select the "Responsible Gaming" or "Player Limits" section.
3. Choose deposit limits: Select the option to set Daily, Weekly, and/or Monthly deposit limits.
4. Enter realistic amounts: Enter figures that you can afford to lose without affecting your essential living costs. For example:
   • Daily deposit limit: "50" (to restrict yourself to 50 units of the account currency per day)
   • Weekly deposit limit: "150"
   • Monthly deposit limit: "300"
5. Confirm and save: Review the limits and click "Save" or "Confirm". Reductions to your limits should apply immediately; increases may be subject to a cooling-off period.

Protective note: Limits apply to deposits into your Jazz Casino wallet but do not limit potential losses from high-risk bets. Consider combining deposit limits with time controls and self-exclusion when needed.

Time spent limits and session controls

• Session timers: In the Responsible Gaming section, enable a session timer or reminder (for example, an alert every 30 or 60 minutes). This helps you notice how long you have been playing.
• Daily playing time limit: Where available, set a maximum number of hours per day that you wish to play. After this period, you should log out and not re-open the site until the next day.

Short breaks ("Time-Out" for 24-72 hours)

1. Go to Responsible Gaming: Once logged in to casinojazz.bet, open the "Responsible Gaming" or "Account Limits" section.
2. Select Time-Out: Choose the "Time-Out" or "Short Break" option.
3. Choose duration: Select a pause of 24 hours, 48 hours, or 72 hours, or another short duration if available.
4. Confirm your decision: Read the information about what will happen during the time-out (for example, you will not be able to place bets). Confirm by clicking the relevant button; you may be asked to re-enter your password.
5. Respect the break: During the time-out, do not attempt to access mirror sites or other offshore casinos. Use the break to review your behaviour and, if necessary, contact support organisations.

Regional compliance note (UK): These tools are provided under Jazz Casino's Curaçao licence, not UK regulations. They may differ from the standard tools offered on UKGC-licensed sites. Use them proactively and combine them with external tools such as bank gambling blocks and blocking software (Gamban, BetBlocker).

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel at risk of or already experiencing gambling-related harm. Unlike a short time-out, self-exclusion is typically set for a minimum of six months and may be extended to a permanent (lifetime) block. Because Jazz Casino on casinojazz.bet is a Non-GamStop offshore site, this self-exclusion will only apply to your account here, not to all UK operators.

How to request temporary or permanent self-exclusion

1. Log in to your account: Access your profile on casinojazz.bet using your usual login details.
2. Open the Self-Exclusion section: Navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (wording may vary slightly).
3. Select the exclusion period: Choose a fixed duration (for example 6 months, 1 year, 5 years) or lifetime (permanent) self-exclusion.
4. Read the conditions: Carefully review the explanation of what self-exclusion means, including restrictions on access, deposits, and marketing communications.
5. Confirm your decision: Tick any required confirmation boxes and click "Confirm" or "Submit". You may receive a confirmation email to the registered address on your account.
6. Support assistance: If you cannot find the Self-Exclusion option, contact customer support via live chat or email and clearly state that you wish to self-exclude, specifying the period you want.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets on Jazz Casino via casinojazz.bet for the duration of the exclusion. Attempts to create new accounts may lead to closure if detected.
• Remaining balance and withdrawals: If you have a remaining real-money balance, you should contact support as soon as possible to request withdrawal. Withdrawals remain subject to standard KYC/AML checks (government-issued ID, recent utility bill, and card verification where applicable) and any applicable bonus terms.
• Bonuses and promotions: Active bonuses may be voided according to the casino's bonus rules at https://jazzcasino.com/bonuses. Self-exclusion does not create a right to a refund of losses.
• Marketing communications: You should no longer receive promotional emails or SMS from Jazz Casino in relation to the excluded account. If you still receive such messages, contact support and request to opt out.
• Re-opening accounts: For fixed-term exclusions, reactivation (if allowed) will only be possible after the end of the period and may require a written request and a cooling-off delay. Lifetime exclusions should be treated as final.

Regional compliance note (UK): Self-exclusion on casinojazz.bet is separate from GamStop. Jazz Casino does not participate in GamStop, so registering with GamStop will not automatically block your access here. For broader protection, consider using GamStop for UKGC-licensed sites and additional blocking tools (Gamban, BetBlocker) on your devices.

Support Resources

Independent professional support is a critical safeguard, especially when playing at an offshore, Non-GamStop operator like Jazz Casino. All services listed below offer confidential help. Many also provide support for family members and friends affected by someone else's gambling.

Local support for UK players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week. Language: English. Website: https://www.gamcare.org.uk, with live chat and online forums.
• NHS gambling support services: Information on NHS clinics and mental health services is available at https://www.nhs.uk/live-well/addiction/support-for-gambling-addiction/. These services are free, confidential, and accessible via GP referral in many cases.
• GamAnon (for affected others): Support for families and friends of people who gamble excessively. See meeting information at https://gamanon.org.uk.

International support organisations

National self-exclusion schemes and blocking tools

• UK - GamStop: Free service that blocks you from gambling with online operators licensed by the UKGC. Register at https://www.gamstop.co.uk. Important: Jazz Casino (Jazz Casino on casinojazz.bet) is not GamStop-participating; you will still need additional device-level or bank-level blocking to restrict access here.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego is Spain's national self-exclusion system, managed by the DGOJ. Information (in Spanish) is available at https://www.ordenacionjuego.es.
• Blocking apps:
  • Gamban: Paid app that blocks access to many gambling sites and apps across devices. See https://gamban.com.
  • BetBlocker: Free, charity-run software that restricts access to thousands of gambling websites. See https://betblocker.org.
• Bank gambling blocks: Many UK banks allow you to block gambling transactions on debit and credit cards. Check your banking app or contact your bank to enable this feature.

Family and friends support

• GamCare forum and group chat: Online community and scheduled group chats where affected others can share experiences: https://forum.gamcare.org.uk.
• Gambling Therapy family & friends groups: Online groups and forums at https://www.gamblingtherapy.org.

Confidentiality notice: The external organisations listed are independent of Jazz Casino. Conversations are confidential and, in most cases, can be anonymous. They provide professional or peer-led help and do not share your information with casinojazz.bet or Jazz Business Solutions B.V.

Help for Family

Gambling-related harm often affects partners, children, relatives, and friends. If someone close to you is gambling on offshore sites such as Jazz Casino and you are worried, you are entitled to protection and support in your own right.

How to talk to someone about their gambling

• Choose the right moment: Speak when the person is sober, not actively gambling, and you both have time. Avoid starting the conversation during or immediately after a loss.
• Use "I" statements: Focus on your feelings and observations: "I feel worried when I see bank payments to casinos" rather than accusations such as "You are reckless".
• Stick to facts: Mention specific behaviours (missed bills, sleepless nights, secrecy) instead of general labels.
• Offer support, not control: Emphasise that you want to help them access tools (limits, self-exclusion) and professional support, rather than to punish them.

Getting them engaged with support

• Suggest a joint call or chat: Offer to sit with them while they contact GamCare (0808 8020 133) or use Gambling Therapy's online chat.
• Encourage practical steps: Help them set deposit limits, take a time-out, or request self-exclusion from casinojazz.bet. Discuss registering with GamStop and installing blocking software.
• Support medical help: Encourage a GP appointment or referral to NHS gambling treatment services for clinical support, especially where there are signs of anxiety, depression, or suicidal thoughts.

Support for you as a family member

• Family support groups: Use GamCare's forums (https://forum.gamcare.org.uk) and Gambling Therapy family groups to share your experience and receive advice.
• GamAnon meetings: Attend GamAnon groups (in-person or online) to connect with others supporting people with gambling problems: https://gamanon.org.uk.
• Professional counselling: Consider speaking to a counsellor or psychotherapist experienced in addiction and financial stress. Some UK charities provide free or low-cost sessions.

Next steps: If you or someone you care about is at immediate risk (for example, due to severe distress or suicidal thoughts), contact emergency services or the NHS via 999 or 111, or visit the nearest Accident & Emergency department.

Operator's Commitment

Jazz Casino, operated by Jazz Business Solutions B.V. under a Curaçao licence (including Antillephone N.V. licence no. 8048/JAZ, validated via https://validator.antillephone.com/validate?domain=jazzsports.ag), recognises its responsibility to help reduce gambling-related harm, including for UK players accessing Jazz Casino on casinojazz.bet.

Internal risk checks and behaviour monitoring

• Behavioural analysis: The operator may review patterns such as rapid increases in deposit amounts, frequent deposits after losses, use of multiple payment methods, or long continuous sessions across casino and sportsbook (one-wallet system).
• Automated warnings: If risky patterns are detected, the system may display on-site messages encouraging you to review your limits, take a break, or consider self-exclusion.
• Account reviews: In some cases, the operator may temporarily restrict certain features (for example, deposits) while conducting additional checks, including KYC/AML verification (ID documents, utility bill, card verification) in line with Curaçao requirements and internal policies.

When support may initiate contact

• Indicators of elevated risk: Support may contact you by email or on-site messaging if there are signs of distress (for example, repeated messages about chasing losses), extreme changes in staking patterns, or requests to cancel withdrawals repeatedly.
• Content of outreach: Any contact will be aimed at providing information about responsible gambling tools, suggesting limits or self-exclusion, and directing you to independent help services such as GamCare or Gambling Therapy.
• Privacy and data use: Personal data used for risk monitoring is processed under the privacy policy at https://jazzcasino.com/privacy, with storage in Costa Rica and Curaçao. Data may be shared with payment processors and regulators as required by law, but not with independent support organisations without your explicit consent.

Regional compliance note (UK): While Jazz Casino follows responsible gaming practices consistent with offshore industry standards and evolving Curaçao regulations (including upcoming LOK reforms expected from 2025), it is not subject to UKGC's more stringent safer gambling rules. You should therefore adopt a more cautious approach, set conservative limits, and use independent UK support services where needed.

Updates

Responsible gaming standards, regulatory requirements, and Jazz Casino's internal policies may change over time, especially as Curaçao's regulatory framework evolves and UK rules on offshore operators and payments are tightened. Jazz Casino will update this page to reflect significant changes and to add new tools or resources as they become available.

• Notification methods:
  • Updates to this page may be highlighted via banners or notices on casinojazz.bet.
  • For material changes affecting your rights or the operation of responsible gaming tools (for example, new self-exclusion rules), you may also receive an email to your registered address.
  • Changes to general Terms and Conditions, bonus rules, and privacy practices are published at:
    • https://jazzcasino.com/rules (Terms & Conditions)
    • https://jazzcasino.com/bonuses (Bonus rules)
    • https://jazzcasino.com/privacy (Privacy policy)

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, wish to adjust your limits, request a time-out or self-exclusion, or provide feedback on the tools available at Jazz Casino on casinojazz.bet, you can contact the dedicated team as follows:

• Responsible gaming email: [email protected]
• General support email: [email protected]
• Live chat: Accessible from the casinojazz.bet website (where available), typically 24/7.
• Telephone contact: If a dedicated phone number is provided for UK or international players, it will be listed in the "Contact Us" section on casinojazz.bet. Please refer there for the most current details.

Feedback form and self-control requests

You can usually find a contact or feedback form in the "Help" or "Contact Us" section of casinojazz.bet. When you use this form for responsible gaming purposes, please:

1. Select the topic "Responsible Gaming" or similar, if available.
2. Indicate clearly what you need, for example:
   • "I want to reduce my deposit limits to per day/week/month."
   • "I want to apply a time-out for [24/48/72] hours."
   • "I request self-exclusion for ."
3. Provide any relevant account details and confirm that you understand the consequences of time-out or self-exclusion.

Independent regulator contact: As Jazz Casino is licensed in Curaçao and not by the UKGC, unresolved disputes may be escalated to the licence validator Antillephone N.V. via the complaint form available through the validator seal at https://validator.antillephone.com/validate?domain=jazzsports.ag. However, historical intervention levels for Curaçao regulators are more limited than UKGC mechanisms, so you should always prioritise prevention and early support.

Legal disclaimer: This responsible gaming page is for information only and does not replace the legally binding Terms and Conditions, bonus rules, and privacy policy published at jazzcasino.com and casinojazz.bet. In the event of any inconsistency, the applicable Terms and Conditions in force at the time of play shall prevail.