Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Jazz Business Solutions B.V., the operator of Jazz Casino accessed via the website casinojazz.bet ("Jazz Casino", "we", "us", "our"). By registering an account, depositing funds, or placing any bet, you agree to be bound by these Terms. Jazz Casino operates as an offshore online gambling service under a licence issued in Curaçao and is not licensed by the UK Gambling Commission. If you access the services from the United Kingdom, you do so on an offshore, non-UK-licensed basis and you will not have access to UKGC Ombudsman or GamStop protections. This document is updated as of 6 November 2025 and does not constitute legal advice; you are responsible for ensuring that your use of our services complies with the laws of your jurisdiction.

Definitions

This section explains key terms used in these Terms to help you understand your rights and obligations when using Jazz Casino via casinojazz.bet.

Operator: Jazz Business Solutions B.V., a private limited company (B.V.) registered in Curaçao, operating Jazz Casino under Curaçao eGaming authorisation (including licence number 8048/JAZ and any successor or related licences) via the domain casinojazz.bet.
Website: The online gambling platform available at casinojazz.bet and any mobile or mirror versions that provide access to Jazz Casino.
User or Player: Any natural person who creates or attempts to create an account, or who accesses, visits, or uses the Website or its services.
Account: A personal, single-user account registered to a Player on the Website, through which bets and wagers are placed and funds are deposited, held, and withdrawn.
Bet or Wager: Any stake placed by a Player using real money or bonus funds on a casino game, sports event, or other gambling product offered on the Website.
Bonus: Any promotional benefit, including bonus money, free spins, free bets, cashback, or similar incentives credited to a Player subject to specific terms and wagering requirements, as detailed on the promotions pages and at https://jazzcasino.com/bonuses.
Wagering Requirement or Rollover: The total value of qualifying bets that must be placed before Bonus funds (and any winnings derived from them) become withdrawable. For certain offers, rollover is calculated on the combined Deposit + Bonus amount, as specified in the relevant promotion.
Real Money Balance: Funds deposited by the Player and any winnings from such funds that are not subject to wagering requirements.
Bonus Balance: Bonus funds and any associated winnings that remain subject to wagering requirements or other conditions.
One-Wallet System: The integrated wallet used across the Jazz Casino platform and associated sportsbook, allowing funds to be used for both casino gaming and sports betting where available.
Restricted Jurisdiction: Any country or territory where online gambling with offshore operators is prohibited by law or where the Operator decides not to offer its services for legal, regulatory, or risk-related reasons, which may include the United Kingdom.
KYC (Know Your Customer): Identity verification processes requiring documentation such as government-issued ID, proof of address, and, where applicable, payment method verification (e.g. card photos) to meet anti-money laundering and regulatory standards.

Account Registration

To use Jazz Casino via casinojazz.bet, you must create an Account and complete our verification procedures. This section sets out eligibility rules, the registration process, and your obligations as an Account holder.

Eligibility and Age Requirements

Minimum age: You must be at least 18 years old, or the higher legal age of majority in your jurisdiction, to register and gamble.
Legal capacity: By opening an Account, you confirm that you are legally capable of entering into binding contracts and that online gambling with an offshore operator is lawful in your jurisdiction of residence.
UK-specific note: Jazz Casino is not licensed by the UK Gambling Commission. If you reside in the United Kingdom, you acknowledge that you are playing with an offshore operator and that UKGC-specific protections (including GamStop and UK-approved Alternative Dispute Resolution services) do not apply.
Single account: You may maintain only one Account with Jazz Casino. Duplicate or linked Accounts may be closed, and balances may be handled in accordance with these Terms.

Registration Process

Account creation: You must complete the online registration form on casinojazz.bet, providing accurate and complete information including your full name, date of birth, country of residence, contact details, and preferred currency (where applicable).
Email verification: We may require you to verify your email address and/or mobile number by following a verification link or entering a code sent to you before your Account becomes fully active.
KYC documentation: At registration or before certain transactions (e.g. withdrawals), you must provide KYC documents, which typically include:
- A valid government-issued ID (such as a passport or driver's licence);
- A recent utility bill or bank statement dated within the last 3 months showing your name and address;
- For card deposits, clear photos of the front and back of the card, with some digits and CVV appropriately masked as instructed.
Ongoing verification: We may request updated or additional documents at any time, including as a consequence of evolving Curaçao regulations (such as new LOK standards expected to apply from 2025) or internal risk assessments.

Accuracy of Data and Account Security

Truthful information: You must provide accurate, complete, and current information and keep it updated. Use of false or misleading details, including using another person's identity, is strictly prohibited.
Login credentials: You are responsible for maintaining the confidentiality of your username, password, and any authentication factors. Any activity conducted through your Account using correct credentials will be treated as authorised by you.
Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support via the channels provided on casinojazz.bet.
Security checks: We may conduct security reviews, including IP checks, device fingerprinting, and transaction analysis, and may suspend or restrict access while such checks are in progress.

Inactivity, Self-Exclusion, and Account Closure

Inactivity: Accounts that remain inactive for an extended period may be subject to closure or administrative handling in accordance with applicable law and our internal policies, which will be communicated on the Website.
Self-exclusion: While Jazz Casino does not participate in the UK's GamStop scheme, you may request self-exclusion directly with us. We will use reasonable efforts to block access in line with your request but cannot guarantee coverage across other operators or external platforms.
Voluntary closure: You may request closure of your Account at any time via our support channels. Subject to verification, regulatory checks, and these Terms, we will pay out any undisputed real money balance.

Betting & Gameplay Rules

This section sets out how to place bets, how results are determined, and the standards of conduct expected from Players while using Jazz Casino via casinojazz.bet, including casino games, live casino, and sportsbook where available.

Placing Bets and Wagers

Bet placement: A Bet is accepted once it has been processed by our servers and reflected in your betting history. If there is a discrepancy between your on-screen display and our server records, the server record will prevail.
Minimum and maximum stakes: Each game, table, or market has specific minimum and maximum stake limits. These are displayed within the relevant game or betting interface and may be adjusted from time to time.
Currency and conversions: While certain interfaces may display GBP for convenience, your Account balance is generally held in USD or cryptocurrencies. Conversion rates are based on the rates applied by our payment processors or internal systems at the time of the transaction, and you accept any associated foreign exchange risk and fees.
One-wallet system: Jazz Casino uses a single wallet for casino and sportsbook products. Funds wagered on sports events are subject to sportsbook rules; funds wagered on casino games are subject to the applicable game rules. In case of conflict, game- or market-specific rules take precedence.

Cancellation and Modification of Bets

Finality of bets: Once a Bet has been placed and accepted, you may not cancel or modify it, except where we explicitly offer a "cash-out" or similar feature, which is subject to the conditions shown at the time of use.
Operator corrections: We reserve the right to void or adjust bets where an obvious error has occurred (for example, incorrect odds, wrong game configuration, or technical malfunction) or where the outcome is affected by a failure of our systems or third-party providers.
Malfunction: In the event of a game malfunction, all bets and payouts affected by the malfunction may be declared void. Where possible, stakes will be returned and the game will be restored to its last correct state based on system logs.

Conduct in Live Casino and Chats

Respectful behaviour: You must behave respectfully towards dealers, other players, and staff. Abusive, racist, sexist, threatening, or otherwise offensive language or behaviour in chats or at tables is strictly prohibited.
No collusion or cheating: You may not engage in collusion, use bots or automated systems, exploit software bugs, or attempt to gain an unfair advantage in any way. We may investigate and take action in cases of suspected cheating.
Fraud prevention: Use of stolen payment details, chargeback fraud, or identity theft will result in immediate account suspension and may be reported to relevant authorities in Curaçao or other jurisdictions.
Responsible gambling: You should only gamble with funds you can afford to lose. If you experience problems with gambling, you are encouraged to seek help from independent organisations (for example, Gamblers Anonymous or other international support bodies) and to request self-exclusion from us if needed.

Determination of Results

Game outcomes: For RNG casino games, results are determined by certified random number generator technology provided by our software suppliers. For live casino and sportsbook, results are determined by actual events as recorded by trusted data feeds and game logs.
Disputes over results: In the event of a discrepancy between your records and ours, the data recorded on our servers and, where applicable, by our third-party providers will be considered final, subject to any ruling by the relevant licensing authority.

Bonus Terms

Bonuses at Jazz Casino via casinojazz.bet are subject to specific conditions. This section explains how Bonuses are credited, how wagering requirements work, and what constitutes Bonus abuse.

Bonus Activation and Eligibility

Offer-specific rules: Each promotion has its own terms, which are displayed on the promotions pages on casinojazz.bet and in the general bonus rules available at https://jazzcasino.com/bonuses. Those rules form part of these Terms.
Opt-in requirements: Some Bonuses require you to opt in via a promotion code, deposit method, or cashier selection. Failure to follow the stated steps may result in no Bonus being credited.
Eligibility restrictions: Certain offers may be restricted by country, currency, payment method, or player history. Not all promotions may be available to Players accessing the Website from the United Kingdom.

Wagering Requirements and Timeframes

Rollover on Deposit + Bonus: Unless stated otherwise, wagering requirements for matched deposit Bonuses are calculated on the combined Deposit + Bonus amount. For example, a 30x rollover on a 100 USD deposit with a 100 USD Bonus requires 30 x 200 USD=6,000 USD in qualifying bets.
Completion of wagering: You must complete wagering requirements within the timeframe indicated in the promotion (for example, within 7, 14, or 30 days from activation). Failure to do so may result in removal of Bonus funds and associated winnings.
Bonus and real money: In general, real money is wagered before Bonus funds. The specific order of debiting may vary across products and is explained in the detailed Bonus rules.

Prohibited Games and Actions

Game contribution: Different games contribute differently towards wagering requirements. For example, slots may contribute 100%, while table games, live casino, or low-risk bets may contribute a lower percentage or be excluded. The contribution table is provided in the Bonus rules.
Prohibited strategies: The following, among others, may be treated as Bonus abuse and may lead to forfeiture of Bonus funds and winnings:
- Placing minimal-risk or zero-risk bets (for example, betting simultaneously on both outcomes of the same event);
- Using the sportsbook and casino in combination to hedge or lock in guaranteed profits from Bonus funds;
- Deliberately delaying game rounds, holding Bonus rounds, or using "parked" game features to gain an unfair advantage.
Stake limits with Bonuses: Certain promotions impose a maximum stake per bet or spin while wagering is in progress. Stakes above the permitted limit may invalidate the Bonus and any related winnings.

Combining Promotions and Bonus Removal

No automatic stacking: Unless specifically allowed, Bonuses cannot be combined or "stacked". Only one active Bonus may apply to your Account or to a particular product at any given time.
Manual removal: You may request the removal of an active Bonus via support, but doing so will typically result in forfeiture of the Bonus and any winnings derived from it.
Operator's discretion: We may withhold, cancel, or reclaim Bonuses and winnings where we reasonably believe that the promotion has been abused or applied in breach of these Terms or the relevant promotion rules.

Payments & Withdrawals

This section explains how you can deposit and withdraw funds on Jazz Casino via casinojazz.bet, including available payment methods, processing times, potential fees, and conditions for refunds.

Deposit Methods and Currency Handling

Payment options: We may offer deposits via bank cards, e-wallets, bank transfers, vouchers, and cryptocurrencies (such as Bitcoin or other supported coins). Availability depends on your location, verification status, and the payment processors we use.
UK-specific payment risk: The United Kingdom has increased scrutiny of payments to offshore gambling operators. UK banks or payment providers may block or delay transactions to our processors. We are not responsible for such decisions or for any costs or losses arising from them.
Primary currencies: While some gateways may display GBP, your Account is typically denominated in USD or cryptocurrency. Deposits in GBP or other currencies may be converted to USD or crypto at rates set by the relevant processor, and you bear any associated FX fees and rate fluctuations.
Funding source ownership: You must use payment methods that are registered in your own name. We may request documents to verify the ownership of any payment method used.

Withdrawals and Processing Times

Verification requirements: Before processing a withdrawal, we may require completion of KYC and source-of-funds checks, especially in light of evolving Curaçao regulatory standards expected to apply from 2025.
Processing times: We aim to process withdrawals promptly. Crypto payouts are typically faster but may slow due to regulatory or compliance checks. Traditional banking or e-wallet withdrawals may take longer depending on your bank or provider.
Limits: Minimum and maximum withdrawal limits per transaction, per day, per week, or per month may apply and are displayed in the cashier. We may adjust these limits based on your account status or regulatory considerations.
Same-method rule: Where possible, withdrawals must be made via the same method and to the same account used for deposits, subject to technical and regulatory constraints.

Fees, Chargebacks, and Refunds

Operator fees: We may apply reasonable fees for certain deposits or withdrawals, especially for high-frequency or low-value transactions. Any fees we charge will be disclosed in the cashier or at the time of the transaction.
Third-party fees: Your bank, card issuer, e-wallet, or crypto network may charge additional fees, which are beyond our control and are your responsibility.
Chargebacks: Initiating a chargeback or payment dispute without valid reason may be treated as a breach of these Terms. We reserve the right to suspend your Account, recover any chargeback-related costs, and report fraudulent chargebacks to relevant authorities or processors.
Refund policy: Generally, bets already placed cannot be refunded. Refunds of deposits, where granted, are at our sole discretion and may be conditioned on satisfactory AML/KYC checks and verification that no Bonus abuse has occurred.

Crypto-Specific Considerations

Volatility: If you deposit or withdraw using cryptocurrencies, you accept the risks of price volatility. We process transactions based on the value at the time we receive or send them according to our systems or processors.
Network issues: Crypto network congestion, high fees, or technical delays may affect transaction times. We are not responsible for delays caused by third-party wallets, exchanges, or blockchain networks.

Limitation of Liability

This section explains the extent of our responsibility to you when you use Jazz Casino via casinojazz.bet and sets out important limitations and exclusions, subject always to mandatory consumer protection laws.

Operator Obligations

Service integrity: We will use reasonable care and skill to operate the Website, to provide fair games, and to ensure that outcomes are generated and recorded accurately in accordance with the applicable game rules and technical standards of our suppliers.
Data and account security: We take reasonable technical and organisational measures to safeguard your Account and data, but we cannot guarantee absolute security or uninterrupted availability.

Exclusions of Liability

Technical and network failures: To the fullest extent permitted by law, we are not liable for losses arising from:
- Internet connectivity issues, lag, or interruptions between your device and our servers;
- Device failures, incompatibility, or configuration errors on your side;
- Third-party service interruptions, including payment processors, ISPs, or data feed providers.
Indirect or consequential loss: We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, business, or data, arising from or in connection with your use of the Website.
Legal compliance in your jurisdiction: You are responsible for ensuring that your use of our services is lawful in your jurisdiction. We accept no liability for any breach of local laws by you, including any use of our services from the United Kingdom where local law may require UKGC licensing.

Liability Cap and Mandatory Rights

Liability cap: Subject to mandatory law, our total aggregate liability to you arising out of or in connection with your use of the Website, whether in contract, tort, or otherwise, shall not exceed the lesser of: (a) the net amount of your affected Bet(s) or transaction(s); or (b) the balance of your Account at the time of the relevant event.
Non-excludable liability: Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including for death or personal injury caused by negligence where such limitations are prohibited.
Consumer rights: If you are a consumer residing in the United Kingdom or another jurisdiction with mandatory consumer protection laws, your statutory rights remain unaffected to the extent they may not lawfully be excluded.

Intellectual Property Rights

This section sets out how the content and technology used on Jazz Casino via casinojazz.bet are protected and how you may use them.

Ownership: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, user interfaces, software, algorithms, and audio-visual material, are owned by the Operator or its licensors.
Limited licence: You are granted a personal, non-transferable, non-exclusive licence to access and use the Website for private, non-commercial gambling purposes in accordance with these Terms.
Prohibited uses: You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content without our prior written consent.
No reverse engineering: You may not attempt to reverse engineer, decompile, disassemble, or otherwise access the source code or underlying algorithms of the software used on the Website.
Third-party marks: Third-party trademarks, logos, and content remain the property of their respective owners and are used under licence or applicable law. Your use of the Website does not grant you any rights in those marks.

Privacy & Data Protection

Your personal data is processed when you use Jazz Casino via casinojazz.bet. This section summarises key points and refers you to our full Privacy Policy.

Privacy Policy: The collection and use of your personal data are governed by our Privacy Policy, available at https://jazzcasino.com/privacy, which forms part of these Terms. By using the Website, you consent to our processing of your data as described there.
Data storage jurisdictions: Your data may be stored and processed in Curaçao and Costa Rica, and may be transferred to other jurisdictions where our service providers are located. These locations may not offer the same level of data protection as your home country.
AML and KYC: We process identity and transactional data to conduct KYC checks and comply with anti-money laundering obligations, including any enhanced requirements under evolving Curaçao regulations from 2025 onward.
Your rights: Subject to applicable law, you may have rights to access, correct, or delete certain personal data, and to object to some processing activities. Requests can be made via the contact channels indicated in the Privacy Policy.

Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, regulatory guidance (including Curaçao's LOK regime), or market conditions relevant to Jazz Casino via casinojazz.bet.

Notification methods: When we make material changes, we will take reasonable steps to inform you, which may include:
- Posting an updated version of the Terms on casinojazz.bet with a revised "last updated" date;
- Displaying an in-site banner or pop-up notice upon login;
- Sending an email to the address registered to your Account.
Effective date: Unless otherwise stated, changes take effect from the date specified in the updated Terms. For ongoing promotions or bets already placed, the rules that applied at the time of participation or bet placement will generally continue to apply.
Your acceptance: Continued use of the Website after changes become effective constitutes your acceptance of the updated Terms. If you do not agree with any change, you must stop using the Website and request closure of your Account.

Termination & Suspension

This section explains when and how we may suspend or close your Account on Jazz Casino via casinojazz.bet and what happens to your funds in such circumstances, as well as your rights to terminate.

Grounds for Suspension or Termination

Breach of Terms: We may suspend or close your Account if you breach these Terms, including by providing false information, engaging in Bonus abuse, or violating betting and conduct rules.
Fraud, AML, and security: We may act where we suspect fraud, money laundering, terrorist financing, use of stolen payment details, or any other unlawful or suspicious activity.
Regulatory or legal reasons: We may suspend or cease offering services to certain jurisdictions, including the United Kingdom, if required by law, regulation, or our licence conditions, or if we judge the regulatory risk to be too high.
Responsible gambling: Accounts may be suspended or closed where we believe continued play may harm your wellbeing, or in connection with a self-exclusion or cooling-off request.

Procedure and Consequences

Notice: Where reasonably possible, we will notify you of the reason for suspension or closure using your registered contact details. However, we may be restricted from providing detail in some cases (e.g. regulatory or AML investigations).
Funds on termination: On closure (whether by you or by us), we will, subject to any investigation and legal obligations, pay out any undisputed real money balance using an available withdrawal method. Bonus funds and winnings derived from them may be cancelled, especially where closure is due to Bonus abuse or serious breach.
Investigation freezes: We may temporarily freeze your Account and funds while investigating potential breaches or suspicious activity. During this time, withdrawals may be delayed until the investigation is concluded.

Governing Law & Jurisdiction

This section sets out the legal framework that applies to these Terms and how disputes relating to Jazz Casino via casinojazz.bet may be resolved.

Governing law: These Terms and your relationship with the Operator are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws of your country of residence that may apply.
Primary forum: Any dispute arising out of or in connection with these Terms should first be raised with our customer support team. If we are unable to resolve your complaint, you may escalate it as set out below.
Regulator escalation (Curaçao): If you believe your complaint has not been handled fairly, you may submit a complaint to the Curaçao licensing authority associated with our licence (including Antillephone N.V.) using the complaint form accessible via the validator link at https://validator.antillephone.com/validate?domain=jazzsports.ag, quoting the relevant licence number (such as 8048/JAZ).
Court or arbitration: Subject to the foregoing, disputes may be brought before the competent courts of Curaçao or, if applicable and agreed, resolved through arbitration seated in Curaçao according to the rules specified by the relevant arbitration body.
UK-specific note: Jazz Casino is not authorised or regulated by the UK Gambling Commission. UK-specific dispute resolution schemes and Ombudsman services applicable to UKGC-licensed operators are not available. Nothing in these Terms, however, prevents you from bringing a claim before a court that has mandatory jurisdiction under the laws of your country of residence, where such rights cannot be waived.

Contact Information

This section explains how you can contact Jazz Casino in relation to Jazz Casino via casinojazz.bet, and how to escalate regulatory complaints.

Website: The primary point of contact is the official website at https://casinojazz.bet, where you can access support tools such as help pages, on-site messaging, and any live chat functionality made available.
Customer support: For general queries, account issues, or complaints, please use the contact or support options provided within the Website interface. These may include secure messaging forms or chat features, which help us verify your identity and handle queries efficiently.
Regulatory complaints: If you believe we have not resolved your complaint satisfactorily, and you wish to contact the Curaçao licensing authority associated with our operations, you may use the regulator complaint form accessible via the validator page at https://validator.antillephone.com/validate?domain=jazzsports.ag.
Postal address and telephone: As of 6 November 2025, specific mailing addresses and telephone numbers for Jazz Business Solutions B.V. and its operational offices (including Curaçao and likely San José, Costa Rica) are not publicly specified in a manner suitable for direct customer contact. Any such details, once confirmed, will be published on casinojazz.bet and will form part of these Terms from the date of publication.
Legal correspondence: Formal legal notices or documents should be submitted via the contact methods indicated on casinojazz.bet or as required by any competent court or authority. Where applicable, we may designate specific contact details for legal service in Curaçao or other jurisdictions, which will be communicated on the Website.